Privacy Statement

This Privacy Statement explains how Sash and Case Window Specialists (referred to as “we,” “us,” or “our”) collects, uses, and protects any information that you give us when you use https://sashandcasewindow.co.uk/ (the “Website”).

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. What Information We Collect

We may collect the following information when you interact with our website, fill out a contact form, or request a quote:

• Contact Information: Name, email address, phone number, and physical address.

• Property Details: Information regarding your windows or property necessary for providing a quote.

• Usage Data: IP address, browser type, and information about how you use our website (via cookies).

2. How We Use the Information

We require this information to understand your needs and provide you with a better service, specifically for:

• Service Delivery: To provide quotes, process orders, and carry out window restoration or installation services.

• Communication: To respond to your enquiries via phone or email.

• Internal Record Keeping: For accounting and administrative purposes.

• Improvements: We may use the information to improve our products and services.

• Marketing: With your consent, we may periodically send promotional emails about new products or special offers.

3. Legal Basis for Processing

Under the GDPR, the lawful bases we rely on for processing this information are:

• Your consent: You are able to remove your consent at any time by contacting us.

• Contractual obligation: Where processing is necessary to fulfill a contract (e.g., providing a quote or performing work).

• Legitimate interests: For the efficient operation and improvement of our business.

4. Data Sharing and Disclosure

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your data with:

• Subcontractors: Professional installers or surveyors working directly on your project.

• Service Providers: IT and system administration services that help run our website.

• Regulatory Bodies: If required to comply with legal obligations.

5. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Cookies

Our website uses cookies to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through your browser settings.

7. Your Rights

Under data protection law, you have rights including:

• The right to access: You can ask for copies of your personal information.

• The right to rectification: You can ask us to correct information you think is inaccurate.

• The right to erasure: You can ask us to erase your personal information in certain circumstances.

• The right to restrict processing: You can ask us to limit how we use your data.

8. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

If you have any questions about this Privacy Statement or wish to exercise your data rights, please contact us on 07710 096553.